Support

Q: Are map updates available for my vehicle navigation unit?

A: Map updates contain a newer database, potentially some enhancements.

The newer database consists of updated maps and Points Of Interest. Databases are provided by NAVTEQ. Databases cannot be obtained or purchased directly from NAVTEQ. Map updates require a fee.

Magellan vehicle navigation map update schedule for North American models.

Product	Map update availability
Magellan RoadMate 300	No more map updates
Magellan RoadMate 500	No more map updates
Magellan RoadMate 700	Update available
Magellan RoadMate 760	Update available
Magellan RoadMate 800	Update available
Magellan RoadMate 860T	Update available
Magellan RoadMate 1200	Update available
Magellan RoadMate 1210	New product - Update to be scheduled at a later time
Magellan RoadMate 1220	New product - Update to be scheduled at a later time
Magellan RoadMate 1212	Update available
Magellan RoadMate 1230	Update available
Magellan RoadMate 1340	New product - Update to be scheduled at a later time
Magellan RoadMate 1400	Update available
Magellan RoadMate 1412	Update available
Magellan RoadMate 1430	Update available
Magellan RoadMate 1440	New product - Update to be scheduled at a later time
Magellan RoadMate 1470	New product - Update to be scheduled at a later time
Magellan RoadMate 2000	Update available
Magellan RoadMate 2200T	Update available
Magellan CrossoverGPS	Update available
Magellan RoadMate 3000T	Update available
Magellan RoadMate 3050T	Update available
Magellan RoadMate 6000T	Update available
AAA Edition RS2.0	Update available
Magellan Maestro 3100	Update available
Magellan Maestro 3140	Update available
Magellan Maestro 3200	Update available
Magellan Maestro 3210	Update available
Magellan Maestro 3220	Update available
Magellan Maestro 3225	Update available
Magellan Maestro 3250	Update available
Magellan Maestro 4000	Update available
Magellan Maestro 4040	Update available
Magellan Maestro 4050	Update available
Magellan Maestro 4200	Update available
Magellan Maestro 4210	Update available
Magellan Maestro 4220	Update available
Magellan Maestro 4250	Update available
Magellan RoadMate 5310	Update available
*Improvements to the map update have pushed planned release from end of June 2008 to end of September 2008. Map updates are usually available 12 - 18 months after products are released. Map update release schedules are subject to change.

Q: How do I download and install the free Topo map on to my Triton device?

A: To download the free promo map, click onto the link below and follow these steps.

http://www.magellangps.com/freemap

1. If you have not done so, register your Triton device. If your GPS is already registered, please note that to be eligible for this promotion your Triton device has to have been registered on or after May 15th 2009. All Triton devices must be registered no later than June 30th 2009.
2. Chose between Topo USA or a Canadian regional download.
3. You will receive a notice of an e-mail being sent to your registered e-mail address containing a link to download your map.
4. Open up your e-mail, click on the link provided, and download the file to your desktop and run from your PC.
5. Once the map files have been extracted and saved, insert an *SD card into your Triton GPS device. Connect your Triton device to VantagePoint™ software by pressing the MENU key and selecting View from the main menu of your Triton device. Select Settings. Select Connectivity. Then select VantagePoint or Connect to PC (depending on what firmware is loaded you will see one of the 2 options).
6. Open up the VantagePoint application and drag and drop the map file from its saved location to the map area in the VantagePoint software.
7. Select the My GPS tab. Under My GPS click the Browse button. In the Transfer Map section select the map you want to transfer from the VantagePoint solution to your Triton device. Click the Map Transfer button or blue arrow to start transferring the map to the GPS.
8. After the map transfer is complete, close the VantagePoint software and disconnect Triton device from your computer.
9. Activate the map on your Triton device by pressing the MENU key. Select View. Select Maps. Then select the map file from the Detail Maps list. Select OK to activate and return to the map screen.

For detailed steps on transferring the map using VantagePoint software click here

If you have an SD card reader installed on your PC, you can transfer the maps without using the VantagePoint application using the following steps:

Using a card reader/writer:
1. Remove the SD card from your Triton device and insert it into the card reader/writer that is integrated or connected to your PC.
2. Copy the map file from the saved location on your PC to the *SD card (you can either “drag and drop" or “copy and paste" the file).
3. Remove the SD card from the card reader/writer and insert it into your Triton device.
4. Activate the map on your Triton device by pressing the MENU key. Select View. Select Maps. Then select the map file from the Detail Maps list. Select OK to activate and return to the map screen.

*Requires 256MB or larger SD card for a Topo Canada region and 2GB or larger for Topo USA map.

Q: How do I load a map purchased from MagellanGPS.com to my Triton GPS?

A:

1. Download and install VantagePoint.
2. Connect your Triton GPS to your PC and power it on.
3. Download the purchased map install file from your MagellanGPS.com account past orders section to your PC.
4. Double click the map install file from your PC.
5. Click install to unzip the map file to your PC.
6. Open VantagePoint.
7. Click the Library tab.
8. Click the Browse button below the Library tab.
9. Click Add Map… button.
10. Select the unzipped map file, click the Open button to add the map to VantagePoint.
11. Select the map file in the left window that was added to VantagePoint.
12. Click the right arrow button to transfer the map file from VantagePoint to the Triton GPS unit.
13. After the map successfully transfers from VantagePoint disconnect the Triton from the PC.
14. Now you are ready to view the map on your Triton.

For detailed instructions click here (Add PDF)

Q: Are firmware updates available for my vehicle GPS unit?

A: Magellan firmware updates are available on our support page. From the support page select your Magellan's product family, then model. Firmware updates contains enhancements that improve the overall performance of your GPS unit. Firmware updates are free of charge.

Q: How do I pair my Bluetooth phone with my Magellan device?

A:

1. Access the Bluetooth main menu on your Magellan GPS unit by tapping the phone handset (if you are using a RoadMate 6000T press the Bluetooth Icon on the unit) icon on the Main Menu screen.
2. Please set your mobile phone to search for mobile device in it's Bluetooth menu. (For instructions on how to do this please refer to your mobile phone's owners manual.)
3. Tap on the PAIR MODE icon on the Magellan GPS unit (On RoadMate 6000T unit the icon has two hands uniting in a handshake).
4. The pairing search screen is displayed. (Pairing will fail if the process cannot be finished within 1 minute.)
5. Check your mobile phone's screen as a prompt will show up asking you to input a passkey. (Yyou can input any combination of numbers but 1111 is suggested.)
6. A passkey input window will pop up on your Magellan GPS unit. You need to input the same passkey you entered into your mobile phone and tap on the checkmark icon (Tap on the OK icon on the RoadMate 6000T unit).

**Once paired you may still need to establish connection with the mobile phone if the message “No paired phone connected" appears at the bottom of the Bluetooth Main Menu screen on the Magellan GPS unit. To establish connection follow these steps.

1. Access the Bluetooth Main Menu
2. Tap the Search for Devices icon on the Magellan GPS unit.
3. The Searching for devices screen will appear. Once a device is found it will return to the Bluetooth Main Menu with a message at the bottom of the screen indicating that a device is connected.

**If your mobile phone fails to connect properly to the Magellan GPS unit please verify the compatibility of your mobile phone with the compatibility list by clicking on the following link. www.magellangps.com/products/bluetooth_maestro.asp

Q: Where can I purchase accessories for my Magellan device?

A: You can purchase any Magellan product including its accessories by clicking on the following link. www.magellangps.com/products

Q: What is differential GPS (DGPS)?

A: Differential GPS allows the user to overcome the effect of SA interference, correct for other GPS errors and increase the overall accuracy of the GPS receiver. With DGPS, one GPS receiver is placed at a known location and the position information from that receiver is used to calculate corrections in the position data transmitted by the satellites. This corrected information is then transmitted to other GPS receivers in the area. The resulting real-time accuracy is in the 10-meter range. Sub-meter accuracy can be obtained by using DGPS and post-processing calculations in static positioning. A separate DGPS receiver is required.

Q: My GPS receiver will not accept Latitude Longitude coordinates.

A: Change the coordinate system from Deg/Min/Sec to DEG/MIN.MMM.

Q: Why does the elevation fluctuate on my GPS receiver?

A: GPS elevation will vary up to 150 meters due to Selective Availability. Now that SA has been turned off, the accuracy of GPS elevation may vary +/- 15-20 meters (50-65 feet) due to random errors caused by atmospheric delay, incorrect satellite positioning or poor geometry in the satellite constellation.

Q: Do I have to leave my GPS receiver on to track my position?

A: If you want a record of the track history, leave your GPS turned on. Otherwise, it is not necessary.