You will need a Return Authorization (RA) number prior to shipping your product to Magellan for repair. Please contact our technical support group by calling or emailing us. Click Here for Contact Information.
The Magellan Return/Refund Policy only applies to hardware and software goods purchased from the Magellan website or a telephone order. Other products such as map downloads, subscriptions, and opened software programs are not refundable. In order to return an item for refund you will need a Return Authorization. Please contact Magellan by phone or email to obtain a Return Authorization.
We accept returns of devices and accessories within 30 days of purchase.