Support

Q: Are map updates available for my vehicle navigation unit?

A: Map updates contain a newer database, potentially some enhancements.

The newer database consists of updated maps and Points Of Interest. Databases are provided by NAVTEQ. Databases cannot be obtained or purchased directly from NAVTEQ. Map updates require a fee.

Magellan vehicle navigation map update schedule for North American models.

Product	Map update availability
Magellan RoadMate 300	No more map updates
Magellan RoadMate 500	No more map updates
Magellan RoadMate 700	Update available
Magellan RoadMate 760	Update available
Magellan RoadMate 800	Update available
Magellan RoadMate 860T	Update available
Magellan RoadMate 1200	New product - Update to be scheduled at a later time
Magellan RoadMate 1212	New product - Update to be scheduled at a later time
Magellan RoadMate 1230	New product - Update to be scheduled at a later time
Magellan RoadMate 1400	New product - Update to be scheduled at a later time
Magellan RoadMate 1412	New product - Update to be scheduled at a later time
Magellan RoadMate 1430	New product - Update to be scheduled at a later time
Magellan RoadMate 2000	Update available
Magellan RoadMate 2200T	Update available
Magellan CrossoverGPS	Update available
Magellan RoadMate 3000T	Update available
Magellan RoadMate 3050T	Update available
Magellan RoadMate 6000T	Update available
AAA Edition RS2.0	Update available
Magellan Maestro 3100	Update available
Magellan Maestro 3140	Update available
Magellan Maestro 3200	Update available
Magellan Maestro 3210	Update available
Magellan Maestro 3220	Update available
Magellan Maestro 3225	Update available
Magellan Maestro 3250	Update available
Magellan Maestro 4000	Update available
Magellan Maestro 4040	Update available
Magellan Maestro 4050	Update available
Magellan Maestro 4200	Update available
Magellan Maestro 4210	Update available
Magellan Maestro 4220	Update available
Magellan Maestro 4250	Update available
Magellan RoadMate 5310	New product - Update to be scheduled at a later time
*Improvements to the map update have pushed planned release from end of June 2008 to end of September 2008. Map updates are usually available 12 - 18 months after products are released. Map update release schedules are subject to change.

Q: How do I load a map purchased from MagellanGPS.com to my Triton GPS?

A:

1. Download and install VantagePoint.
2. Connect your Triton GPS to your PC and power it on.
3. Download the purchased map install file from your MagellanGPS.com account past orders section to your PC.
4. Double click the map install file from your PC.
5. Click install to unzip the map file to your PC.
6. Open VantagePoint.
7. Click the Library tab.
8. Click the Browse button below the Library tab.
9. Click Add Map… button.
10. Select the unzipped map file, click the Open button to add the map to VantagePoint.
11. Select the map file in the left window that was added to VantagePoint.
12. Click the right arrow button to transfer the map file from VantagePoint to the Triton GPS unit.
13. After the map successfully transfers from VantagePoint disconnect the Triton from the PC.
14. Now you are ready to view the map on your Triton.

For detailed instructions click here (Add PDF)

Q: Are firmware updates available for my vehicle GPS unit?

A: Magellan firmware updates are available on our support page. From the support page select your Magellan's product family, then model. Firmware updates contains enhancements that improve the overall performance of your GPS unit. Firmware updates are free of charge.

Q: How do I pair my Bluetooth phone with my Magellan device?

A:

1. Access the Bluetooth main menu on your Magellan GPS unit by tapping the phone handset (if you are using a RoadMate 6000T press the Bluetooth Icon on the unit) icon on the Main Menu screen.
2. Please set your mobile phone to search for mobile device in it's Bluetooth menu. (For instructions on how to do this please refer to your mobile phone's owners manual.)
3. Tap on the PAIR MODE icon on the Magellan GPS unit (On RoadMate 6000T unit the icon has two hands uniting in a handshake).
4. The pairing search screen is displayed. (Pairing will fail if the process cannot be finished within 1 minute.)
5. Check your mobile phone's screen as a prompt will show up asking you to input a passkey. (Yyou can input any combination of numbers but 1111 is suggested.)
6. A passkey input window will pop up on your Magellan GPS unit. You need to input the same passkey you entered into your mobile phone and tap on the checkmark icon (Tap on the OK icon on the RoadMate 6000T unit).

**Once paired you may still need to establish connection with the mobile phone if the message “No paired phone connected" appears at the bottom of the Bluetooth Main Menu screen on the Magellan GPS unit. To establish connection follow these steps.

1. Access the Bluetooth Main Menu
2. Tap the Search for Devices icon on the Magellan GPS unit.
3. The Searching for devices screen will appear. Once a device is found it will return to the Bluetooth Main Menu with a message at the bottom of the screen indicating that a device is connected.

**If your mobile phone fails to connect properly to the Magellan GPS unit please verify the compatibility of your mobile phone with the compatibility list by clicking on the following link. www.magellangps.com/products/bluetooth_maestro.asp

Q: Where can I purchase accessories for my Magellan device?

A: You can purchase any Magellan product including its accessories by clicking on the following link. www.magellangps.com/products