Contact
Use these links, forms and phone numbers to get answers to questions, receive technical support and make the right contact with Magellan.
Customer Care
- Tell us how we can improve. Your feedback gives us the opportunity to better serve you. The Magellan Customer Care Team is ready to listen and answer your concerns. Use this form or send us a fax at 800-805-6003.
Product Questions & Support
About a product I own
- Answers in My Account
- Many of the answers to questions about your products and orders are conveniently organized in your My Account. Track orders, see FAQs, get manuals and software updates in My Account.
- Ask Maggie®
- Get immediate answers to product questions with this useful knowledge base.
- Email a question to Technical Support
- If you have a Magellan account you can use this option to contact Technical Support and get a prompt email reply: Use this form.
- Contact Technical Support by phone
- You may ask a technical support question or request a repair and get a Return Authorization (RA) number by phone. An RA number is required prior to shipping your product to Magellan for repair.
- USA and Canada:
Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT
Telephone: 800 707 9971
Response in: English - Austria, Belgium, Denmark, Eire, Finland, France, Germany, the Netherlands, Norway, Portugal, Spain, Italy, Sweden, Switzerland and the United Kingdom:
Hours: Monday through Friday, 09:00 to 18:00 (CET).
Telephone: FREE PHONE 00800 MAGELLAN (00800 62435526)
Response in: English, French, German, Spanish or Italian - Europe (other countries not listed above), Middle East and Africa:
Hours: Monday through Friday, 09:00 to 18:00 (CET).
Telephone: + 33 (0) 2 28 09 38 00
Response in: English, French, German, Spanish or Italian - All other countries:
Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT
Telephone: +1 909 394 5000 (long distance call to USA)
Response in: English
- Request a repair
- You will need a Return Authorization (RA) number prior to shipping your product to Magellan for repair. Please contact our technical support group at the phone numbers listed above. Any package that is sent into our repair facilities without an RA number will be rejected and sent back at the owner's expense.
About a product I do not own
- Ask Maggie®
- Get immediate answers to product questions with this useful knowledge base.
- Email a question
- Receive a prompt email reply: Use this form
- Contact Technical Support by phone
- You may ask a technical support question or request a repair and get a Return Authorization (RA) number by phone. An RA number is required prior to shipping your product to Magellan for repair.
- USA and Canada:
Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT
Telephone: 800 707 9971
Response in: English - Austria, Belgium, Denmark, Eire, Finland, France, Germany, the Netherlands, Norway, Portugal, Spain, Italy, Sweden, Switzerland and the United Kingdom:
Hours: Monday through Friday, 09:00 to 18:00 (CET).
Telephone: FREE PHONE 00800 MAGELLAN (00800 62435526)
Response in: English, French, German, Spanish or Italian - Europe (other countries not listed above), Middle East and Africa:
Hours: Monday through Friday, 09:00 to 18:00 (CET).
Telephone: + 33 (0) 2 28 09 38 00
Response in: English, French, German, Spanish or Italian - All other countries:
Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT
Telephone: +1 909 394 5000 (long distance call to USA)
Response in: English
Professional Product Questions
About survey and GIS products
- Magellan Professional Products
- Get information about professional products by visiting the Magellan Professional Website.
Corporate and Media Questions
About press and media
- Submit a public relations or media question: Use this form.
About becoming a Magellan reseller
- Become a Magellan reseller by applying online: Use this form.
About partnering with Magellan to create new products
- Become a business, software or technology partner by applying online: Use this form.
Employment Opportunities
Submit your resume to Magellan
- Check out the great career opportunities and submit your resume to fill a specific role at Magellan/Careers.
Website questions and comments
Comment on your MagellanGPS.com experience
- If you have a comment, question or concern about the MagellanGPS.com Website tell us about it: Use this form.
Additional Help
- If you have a general question or one that is not within a category listed, email it to us: Use this form.
