Contact

Customer Service and Technical Support

Answers in My Account

Many of the answers to questions about your products and orders are conveniently organized in your My Account. Track orders, see FAQs, get manuals and software updates in My Account.

Knowledgebase and FAQs

Get immediate answers to product questions with this useful knowledge base. Type in a few keywords describing your problem and the system will do the search for the most compatible questions and answers that covers your problem description. You can also try our online Virtual Agent below.

Ask Maggie® Virtual Agent

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Contact Technical Support Directly

For US and Canada - by email

If you have a Magellan account you can use this option to contact Technical Support and get a prompt email reply: Use this form.

We strive to respond to all E-mail inquiries with in a 24 hour time frame. Our E-mail team's hours of operation are: 4AM to 10PM Pacific Standard Time, 7 days a week.

If you do not receive a response with in 48 hours our E-mail response may have been blocked by your internet service provider or company E-mail server. Please add @magellangps.com to your trusted recipients list in order to ensure that our E-mails will not be blocked.

For US and Canada - by phone

You may ask a technical support question or request a repair and get a Return Authorization (RA) number by phone. An RA number is required prior to shipping your product to Magellan for repair.

Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT
Telephone: 800 707 9971

For Europe

For technical support for your outdoor GPS device in Europe, please contact the distributor in your country.

Country	Distributor	Website
Estonia	Alfa GPS	www.gps.ee
Finland	Normark	www.normark.fi
France	Navicom	www.navicom.fr
Germany	Mio Technology	http://eu.mio.com/en_eu/magellan-supportde.htm
Latvia	GPS Partner	www.gpspartners.lv
Lithuania	InfoEra	www.infoera.lt
Spain	VideoAcustic	www.videoacustic.com
Sweden	GEAR AB	www.gpsatwork.se
Turkey	Geomatics	www.gpsturk.net
United Kingdom	Mantsbrite	www.mantsbrite.com

Request a repair

You will need a Return Authorization (RA) number prior to shipping your product to Magellan for repair. Please contact our technical support group at the phone numbers listed above. Any package that is sent into our repair facilities without an RA number will be rejected and sent back at the owner's expense and will be assessed a $25.00 service charge fee prior to returning the item.

Shipping instructions:
After obtaining your Return Authorization number from Magellan we strongly suggest you ship your product back to our service center via a trackable shipping method such as UPS, FedEx, or DHL. Clearly write your Return Authorization number on the 2nd line of the address label as well as on three sides of the box you are shipping your product back in. Please note that the Repair Authorization number is only valid for 30 Days.

RMA Shipping Address:
Mitac - Magellan Returns Center
C/O ModusLink
Attention: RA #
2000 Midway Lane
Dock 3
Smyrna, TN 37167


Send Canadian Repairs to:
Mitac - Magellan Returns Center
c/o SYNNEX
RA#
107 Woodlawn Road West
Dock # 3
Guelph, Ontario N1H 1B4

Note: We strongly recommend shipping your product using a reliable and trackable shipping method (i.e. UPS, FedEx, or DHL). This will help keep track of your product as it's delivered, and signed for at our facility. Please insure the package at cost value as Magellan is not responsible for lost or damaged product during transit.

WARRANTY DISCLAIMER: Magellan will, at its sole discretion and at no cost to the customer replace the defective GPS receiver with a reconditioned unit of the same model, as available. If the same model is not available, a comparable model GPS receiver will be used for the exchange.

The warranty does not cover failures due to abuse, misuse, accident, unauthorized alterations and/or repairs.

Expected Turn Around Time: Customer(s) can expect to receive their replacement product back within 7-10 days after the returned product has been received at our Service Center.

About press and media

Submit a public relations or media question: Use this form.

We regret that due to an ISP issue beyond our control, emails sent from a SBCGlobal domain may not reach the intended parties. Please use an alternative e-mail account to insure your correspondence reaches intended parties.

About becoming a Magellan reseller

Become a Magellan reseller by applying online: Use this form.

We regret that due to an ISP issue beyond our control, emails sent from a SBCGlobal domain may not reach the intended parties. Please use an alternative e-mail account to insure your correspondence reaches intended parties.

About partnering with Magellan to create new products

Become a business, software or technology partner by applying online: Use this form.

We regret that due to an ISP issue beyond our control, emails sent from a SBCGlobal domain may not reach the intended parties. Please use an alternative e-mail account to insure your correspondence reaches intended parties.

Submit your resume to Magellan

Check out the great career opportunities and submit your resume to fill a specific role at Magellan/Careers.

Send your resume to recruiting@magellangps.com.

Comment on your MagellanGPS.com experience

If you have a comment, question or concern about the MagellanGPS.com Website tell us about it: Use this form.

We regret that due to an ISP issue beyond our control, emails sent from a SBCGlobal domain may not reach the intended parties. Please use an alternative e-mail account to insure your correspondence reaches intended parties.