Contact
Use these links, forms and phone numbers to get answers to questions, receive technical support and make the right contact with Magellan.
Product Questions & Support
Customer Service and Technical Support
- Answers in My Account
- Many of the answers to questions about your products and orders are conveniently organized in your My Account. Track orders, see FAQs, get manuals and software updates in My Account.
- Ask Maggie®
- Get immediate answers to product questions with this useful knowledge base.
- Contact Technical Support Directly
- For US and Canada - by email
If you have a Magellan account you can use this option to contact Technical Support and get a prompt email reply: Use this form.
We regret that due to an ISP issue beyond our control, emails sent from a SBCGlobal domain may not reach the intended parties. Please use an alternative e-mail account to insure your correspondence reaches intended parties. - For US and Canada - by phone
You may ask a technical support question or request a repair and get a Return Authorization (RA) number by phone. An RA number is required prior to shipping your product to Magellan for repair. - Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT
Telephone: 800 707 9971 - For Europe
For technical support for your outdoor GPS device in Europe, please contact the distributor in your country.
Country Distributor Website Estonia Alfa GPS www.gps.ee Finland Normark www.normark.fi France Navicom www.navicom.fr Latvia GPS Partner www.gpspartners.lv Lithuania InfoEra www.infoera.lt Spain VideoAcustic www.videoacustic.com Sweden GEAR AB www.gpsatwork.se Turkey Geomatics www.gpsturk.net United Kingdom Mantsbrite www.mantsbrite.com
- Request a repair
- You will need a Return Authorization (RA) number prior to shipping your product to Magellan for repair. Please contact our technical support group at the phone numbers listed above. Any package that is sent into our repair facilities without an RA number will be rejected and sent back at the owner's expense and will be assessed a $25.00 service charge fee prior to returning the item.
Shipping instructions:
After obtaining your Return Authorization number from Magellan we strongly suggest you ship your product back to our service center via a trackable shipping method such as UPS, FedEx, or DHL. Clearly write your Return Authorization number on the 2nd line of the address label as well as on three sides of the box you are shipping your product back in. Please note that the Repair Authorization number is only valid for 30 Days.
RMA Shipping Address:
Mitac - Magellan Returns Center
C/O ModusLink
Attention: RA #
2000 Midway Lane
Dock 3
Smyrna, TN 37167
Send Canadian Repairs to:
Magellan c/o EGL
Attention: Logistics
RA#
PART#
QTY#
1880 Matheson Blvd, E
Mississauga, Ontario, CAN
L4W 5N4
Note: We strongly recommend shipping your product using a reliable and trackable shipping method (i.e. UPS, FedEx, or DHL). This will help keep track of your product as it's delivered, and signed for at our facility. Please insure the package at cost value as Magellan is not responsible for lost or damaged product during transit.
WARRANTY DISCLAIMER: Magellan will, at its sole discretion and at no cost to the customer replace the defective GPS receiver with a reconditioned unit of the same model, as available. If the same model is not available, a comparable model GPS receiver will be used for the exchange.
The warranty does not cover failures due to abuse, misuse, accident, unauthorized alterations and/or repairs.
Expected Turn Around Time: Customer(s) can expect to receive their replacement product back within 7-10 days after the returned product has been received at our Service Center.
Corporate and Media Questions
About press and media
- Submit a public relations or media question: Use this form.
We regret that due to an ISP issue beyond our control, emails sent from a SBCGlobal domain may not reach the intended parties. Please use an alternative e-mail account to insure your correspondence reaches intended parties.
About becoming a Magellan reseller
- Become a Magellan reseller by applying online: Use this form.
We regret that due to an ISP issue beyond our control, emails sent from a SBCGlobal domain may not reach the intended parties. Please use an alternative e-mail account to insure your correspondence reaches intended parties.
About partnering with Magellan to create new products
- Become a business, software or technology partner by applying online: Use this form.
We regret that due to an ISP issue beyond our control, emails sent from a SBCGlobal domain may not reach the intended parties. Please use an alternative e-mail account to insure your correspondence reaches intended parties.
Employment Opportunities
Submit your resume to Magellan
- Check out the great career opportunities and submit your resume to fill a specific role at Magellan/Careers.
Website questions and comments
Comment on your MagellanGPS.com experience
- If you have a comment, question or concern about the MagellanGPS.com Website tell us about it: Use this form.
We regret that due to an ISP issue beyond our control, emails sent from a SBCGlobal domain may not reach the intended parties. Please use an alternative e-mail account to insure your correspondence reaches intended parties.
Additional Help
- If you have a general question or one that is not within a category listed, email it to us: Use this form.
We regret that due to an ISP issue beyond our control, emails sent from a SBCGlobal domain may not reach the intended parties. Please use an alternative e-mail account to insure your correspondence reaches intended parties.