Thank you for using Hertz Neverlost. On this page you will find answers to frequently asked questions, a link to download the complete Neverlost manual and a link to get device updates. If you have questions or need support, please call 1-877-275-9934.
Need Support? Call 1-877-275-9934
Frequently Asked Question
Always use the supplied vehicle power adapter when using the NeverLost Magellan GPS. 3rd-party power adapters may not supply enough power to NeverLost Magellan GPS. You may also want to try an alternate 12V power port in the vehicle. NeverLost Magellan GPS comes fully charged and will operate on battery power in case external power is not available or lost. However, NeverLost Magellan GPS should always be operated using external power.
Return to your Hertz rental location for replacement parts.
NeverLost Magellan GPS can be mounted on the beanbag mount, then placed on the dash of your rental vehicle. You may also attach the included suction mount to your vehicle windshield. Please check applicable regulations regarding windshield mounting wherever you plan to drive your Hertz rental vehicle.
From the main Map screen, tap Menu > Settings > tap down arrow on the right side of the screen > Product Information > Clear User Data > tap Yes to confirm. All user data entered in NeverLost Magellan GPS will be removed and NeverLost Magellan GPS will be reset.
From the main Map screen, tap the Bluetooth/Phone icon. From your phone, open the Bluetooth settings menu. Enable Bluetooth and search for Bluetooth devices. When Bluetooth is connected, select NeverLost Magellan GPS. If NeverLost Magellan GPS is not found on your first try, please search again. Once NeverLost Magellan GPS is found, enter 1234 when prompted for a password. Tap Yes when asked to access your phone's contact book, or No if you don't want to sync your contacts. Pairing your phone with NeverLost Magellan GPS is now complete.
From the main Map screen, tap Menu > Address icon. You can enter the city name or search by ZIP code by selecting the Zip Code option at the bottom of the screen. Once you've done either of these, NeverLost Magellan GPS will auto-populate the field with relevant results as you enter in each letter or number. You can select the city in the field or wait until a list of Cities is displayed. Tap desired city. Enter in the street name. Enter in the street number. Prior to tapping GO, you can select alternate route options. Tap GO to start navigating.
From the main Map screen, tap Menu > tap Point of Interest icon > select desired POI category > select desired POI. Prior to selecting GO, you can select alternate route options. Tap GO to start navigating.
Yes. From the map Map screen, tap Menu > Settings > Languages. Select your desired language.
No. NeverLost Magellan GPS does NOT contain map coverage for Mexico, as NeverLost Magellan GPS is designed to be used in the US and Canada.
Yes. NeverLost Magellan GPS contains map coverage for Canada. Simply search for the desired address or Point of Interest on NeverLost Magellan GPS.
From the main Map screen, tap Menu > tap down arrow > tap Current Location. The current location page contains current street, cross streets, and coordinates information.
Yes. To change your units of distance, tap Menu > Settings > tap the down arrow > tap Units. Choose between miles/feet or kilometers/meters.
The microSD card slot should only be used by Hertz. Future enhancements may be installed using the microSD card slot. The microSD card slot cannot be used to store images, music, or user data.
No. NeverLost Magellan GPS does not have the ability to connect to the vehicle's sound system. NeverLost Magellan GPS contains an internal speaker that can be adjusted using the Volume icon on the Map screen.
To find Hertz rental locations, tap Menu from the main Map screen > tap the Return to... Icon > tap Hertz, Thrifty, or Dollar icon > select the desired location > tap GO to start navigating.
NeverLost Magellan GPS makes it easy to return your vehicle to the agency you rented it from once your rental period has ended. When NeverLost Magellan GPS is powered on, you can save a location for this option. If you skip this step, you can save a return location at any time by selecting the Return to... icon from the Menu.
NeverLost Magellan GPS makes it easy to return your vehicle to the agency you rented it from once your rental period has ended. To set a return location, tap Menu from the main Map screen > tap the Return to... icon > tap Hertz, Dollar, or Thrifty icon > select the desired return location > tap Yes to confirm the return location. When you are ready to return your vehicle, tap the Return to... icon from the Menu to start navigating.